Ask Mimi Instead
Now you have a tech person.
Forty-five minutes, just you and me. Bring the one thing that’s been driving you crazy. We’ll fix it together — and then you’ll do it yourself, while I sit quietly and watch.
- ●I call your phone first
- ●Nothing to download
- ●Written notes afterward
How our time together goes
Forty-five minutes, and you’re in charge of all of them.
- 1
Your phone rings
Right on time, on your ordinary telephone. No app, no password, nothing to set up beforehand. We say hello first.
- 2
I walk you onto the video
One link, sent to your email and your phone. It opens by itself — there's nothing to download and no account to make.
- 3
We fix your one thing
You do the clicking. I never take over your screen or do it for you, because then it's my hands that learned it and not yours.
- 4
You do it again, alone
The last ten minutes are yours. You do the whole thing start to finish while I stay quiet. That's the part you'll remember.
And afterward I email you the steps, written out, so you never have to remember them.
My promises to you
Here’s how I’ll always treat you.
- ✓I will never ask you for a password. Not once, not for any reason. If anyone ever does, it isn't me.
- ✓I'll never take over your screen. Your hands do the work, so your hands remember it.
- ✓I'll never make you feel silly for asking. There's no such thing as a question that's too small.
- ✓I'll explain it again, as many times as it takes. Ask me the same thing four times. Truly.
- ✓I'll start at the very beginning. Every time, without you having to ask me to.
- ✓I'll never rush you, and I'll never sigh. The clock is not your problem.
What do people bring me?
If it’s been bothering you, it counts.
People often tell me their question is too small to be worth it. It never is. Here’s the kind of thing people bring me.
- “I want to try ChatGPT but I'm afraid I'll break something.”
- “My photos are somewhere and I don't know where.”
- “I need to write a hard email and I don't know how to start.”
- “My phone keeps asking me things and I just tap yes.”
- “I got a message and I can't tell if it's a scam.”
- “My grandson set this up and I'm scared to touch it.”
- “I want to video call my family without needing help.”
- “I've got a password list on paper and it's a mess.”
Pick what suits you
Start with one. There’s no obligation after that.
One Thing
$89
a single call · 45 minutes, one time
- ✓One problem, solved before we hang up
- ✓I call your phone first
- ✓Your written steps, emailed after
- ✓Nothing renews, ever
Three Things
$239
use them whenever · three 45-minute calls, no expiry
- ✓Save one for when something goes wrong
- ✓Book them weeks or months apart
- ✓I'll remember where we left off
- ✓Share them with your spouse
Anytime
$129 a month
I'm just here · every month, stop whenever
- ✓Two or three calls most months — I'll always say if we're going over
- ✓First pick of my calendar
- ✓Email me between calls
- ✓Cancel any month, no questions
For sons and daughters
Instead of the phone call you’ve been dreading.
You love them. You’d just rather not spend another Sunday afternoon saying “no, the other button” into the phone — and then feeling guilty about being short with them.
Give them forty-five minutes with someone who has all day. They get their answer. You get your Sunday. And nobody has to feel bad about any of it.
You’re not a bad kid for wanting help with this.
I’ll email them directly to set the time, so you don’t have to arrange it.
Other ways I can help
More ways to work together.
These are the coaching ideas I’ve been working on next. Tell me which one you’d like and I’ll let you know as soon as it opens.
Family tech session
Two people, one screen, one patient hour
For a parent and an adult child who want to learn the same thing together, side by side.
Tell me you’re interestedSmall group workshop
4–6 people · 90 minutes
A small, friendly group over video. Everyone brings one question and we walk through them together.
Tell me you’re interestedMonthly AI walkthrough
A live look at one new tool each month
I demo one AI feature at a time, answer questions, and send everyone the written notes.
Tell me you’re interestedPick a time that suits you
Tell me when, and I’ll ring your phone right on time.
Calendar not showing? Open it in a new window
All times shown are in your own time zone. You’ll get a confirmation by email and a reminder the day before. If you need to move it, there’s a reschedule link in that email — no fee, no awkwardness.
Ask away
Questions people have before booking.
What if I can't get the video working?
Then we do it on the phone. That's exactly why I ring your telephone first — so the call is already happening before any screen is involved. You've paid for my time, not for a video connection, and I can teach a great deal just by talking you through it.
Do I need to download anything?
No. I send one link by email and by text message. You tap it and it opens right up. There's no app to install and no account to create.
I don't really know what to ask. Is that alright?
More than alright — it's how most calls start. Tell me the last time your computer or phone frustrated you and we'll work backward from there. Figuring out the real question is part of what I'm for.
Will you need my passwords?
Never. I won't ask for one, and I don't want to see one. If we come to a screen that needs a password, you type it and I look away. Anyone who asks you for a password is not someone to trust — including anyone claiming to be me.
Is 45 minutes really enough?
For one thing, yes — and one thing at a time is how this works best. Trying to cover five topics in an hour is how people end up remembering none of them. If more comes up, we'll put it on the list for next time.
My mom lives far away. Can she still do this?
Yes. Everything happens by phone and video, so it doesn't matter where she is. Buy the call and I'll email her myself to arrange a time that suits her — you won't have to coordinate it.
What if I need to move my appointment?
Just tell me. Life happens and I'd much rather reschedule than have you rushing. There's no fee and no awkwardness.
Stop looking it up. Ask Mimi instead.
Bring me the one thing that’s been sitting on your list. Forty-five minutes from now, you’ll know how to do it yourself.